Customer Service

Hi. Welcome to the RedCamper souvenir shop customer service center. We have some rules..like no smoking in the cabin, fasten your seatbelt, don't pass in a double yellow zone and for gods sake don't eat any yellow snow. Other than that, it's the standard fare. We have some specific info below but if you have more questions, hit us up on our handle rolling [at] redcamper.com

SHIPPING & DELIVERY

  • RedCamper ships all bags and multi-item orders via FedEx ground unless otherwise instructed by customer.
    We ship all our individual cards by USPS. 
  • International Shipping Information: We do our best to make all international shipments as low cost as possible by evaluating the best method of shipment for that country and that item.  Customs duty, local taxes, and brokerage fees are the responsibility of and must be paid by the recipient. We do not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, you might be presented with an invoice for which you are responsible. For more information regarding your country's custom policies, please contact your local customs office.

RETURNS & REPLACEMENTS

  • If the item you received is not the item you ordered or it is defective or damaged, we will gladly take back the item and credit you the merchandise price, sales and shipping and handling costs. We will make every effort to replace it with the correct item.
  • Buyer has FIVE days from delivery confirmation to report any shortages or damages.
  • If for any reason you are not completely satisfied with your purchase, you can return the new and unused item within 10 days of your purchase for a full refund, less shipping and handling. We cannot accept a return of products that have been visibly used. If you would like to exchange for another item in the same price class we will gladly do so, return and redelivery shipping costs are the customers responsibility however. 
  • There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.
  • We do not refund shipping costs or credit card fees. They will be deducted from the total amount of your refund.
  • Items on sale and custom orders cannot be returned.

To return an item please ship item in its ORIGINAL packing materials to:
            RedCamper
            Attn: Returns
            33 South Fox St.
            Denver, CO 80223

    PRIVACY & SECURITY

    WHAT INFORMATION DO WE COLLECT?

    We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.

    WHAT DO WE USE YOUR INFORMATION FOR?

    Any of the information we collect from you may be used in one of the following ways:

    • To personalize your experience (your information helps us to better respond to your individual needs)
    • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
    • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
    • To process transactions
      Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
    • To administer a contest, promotion, survey or other site feature
    • To send periodic emails
      The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

      Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

    HOW DO WE PROTECT YOUR INFORMATION?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

    DO WE USE COOKIES?

    Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

    We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

    DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    THIRD PARTY LINKS

    Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

    CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE

    We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

    ONLINE PRIVACY POLICY ONLY

    This online privacy policy applies only to information collected through our website and not to information collected offline.

    YOUR CONSENT

    By using our site, you consent to our web site privacy policy.

    CHANGES TO OUR PRIVACY POLICY

    If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 7.26.12.

    CONTACTING US

    If there are any questions regarding this privacy policy you may contact us at [rolling@redcamper.com]